Refund & Returns Policy – Groscul Clothing
Effective Date: [01/02/2025]
At Groscul Clothing, customer satisfaction is our priority. If you’re not completely happy with your purchase, we offer returns and refunds under the following conditions:
1. Return Eligibility
We accept returns within [14] days of the delivery date if:
- The item is unused, unworn, and in original condition (with tags and packaging).
- The item is not a final sale, customized, or non-returnable product (e.g., undergarments).
- The return request is submitted within the allowed timeframe.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact our support team at ? [contact@grosculclothing.com] with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item was defective or incorrect).
3. Refunds & Processing
- Once we receive and inspect your return, we will process the refund within [7] business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
5. Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within [14] days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.
6. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Final sale or clearance items
- Customized or personalized products
- Undergarments and intimate wear
7. Contact Us
For any refund or return inquiries, please contact us at:
? Email: [contact@grosculclothing.com]? Address: [9168 W State St #1033 Garden City, ID 83714]
We reserve the right to update this policy at any time. Please check back for any changes.